Your Downloads folder is located on your computer's C drive and not automatically backed up to our A&S file servers.  This is not typically an issue since most people's Downloads folders consist of various free software installers and documents or pdfs downloaded from web pages.  We know sometimes you do make changes to these documents and save them back to you Downloads folder, so this tutorial walks you through moving select files out of Downloads and into your Documents folder.

If Hive sets up your new Windows laptop, we will typically install Office 365 for you and leave it for your to activate.  

UK has changed the way Adobe products are licensed.  Here are the steps to take if you launch a program and receive a "sign-in required" message.  

Occasionally when a new version of software is installed, old shortcuts are left to the previous version of the software.  These shortcuts need to be removed, and new shortcuts need to be established.

In the past, we set up Outlook archives so that email could be stored on the A&S file server and free up the limited space on the Exchange server. This was an imperfect system because the archive file type (.pst) doesn't perform very well on server storage, but if we moved the file to your local desktop's C drive, it might be lost in a hard drive crash or Windows reinstall.