Desktop Support

Adding a Delegate in Outlook

This tutorial walks you through the steps of adding a delegate in Outlook 2016 (Windows) who can send items on your behalf and view and edit your calendar.  

Backup Items in Downloads Folder

Your Downloads folder is located on your computer's C drive and not automatically backed up to our A&S file servers.  This is not typically an issue since most people's Downloads folders consist of various free software installers and documents or pdfs downloaded from web pages.  We know sometimes you do make changes to these documents and save them back to you Downloads folder, so this tutorial walks you through moving select files out of Downloads and into your Documents folder.

Activate Preinstalled Office 365

If Hive sets up your new Windows laptop, we will typically install Office 365 for you and leave it for your to activate.  

Licensing Preinstalled Adobe Products

UK has changed the way Adobe products are licensed.  Here are the steps to take if you launch a program and receive a "sign-in required" message.  

Reestablishing Microsoft Office Desktop Shortcuts

Occasionally when a new version of software is installed, old shortcuts are left to the previous version of the software.  These shortcuts need to be removed, and new shortcuts need to be established.

Configuring Outlook 2016 for Office365

This is for Windows laptops (or campus desktops that don't have linkblue login).  

Using Previous Versions to Roll Back Changes to Files

Occasionally changes to a file are accidentally saved, overwriting an important existing file. Previous Versions allow us to review versions of file and folders from different points in time and restore those files or folders to a previous state.

Adding Departmental Printer to Windows laptop

Sometimes you may want to print directly from a personal or UK owned laptop or Windows tablet instead of only printing from campus desktops. This will walk you through the steps of adding a departmental printer.

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