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Connecting to eduroam on Mac

Intended audience:
All users

Steps 1 and 2 can be ignored if you have never connected to eduroam on this Mac before.

Steps:
1.

Remove old certificate (if necessary)

Click on the Apple logo at the top left of your screen -> System Settings -> General -> Device Management

2.

Remove old certificate (continued)

Look for the eduroam certificate (image below), and click on the minus (-) button to remove it. If prompted for authentication, enter your Mac password. After this is complete, restart your Mac.

Tutorial step
3.

Open Wi-Fi Settings

Click the Wi-Fi icon in the Menu bar -> select "eduroam" from the list of Wi-Fi networks. If it does not come up after a few seconds and you have tried closing and reopening the list of networks, restart your Mac.

Tutorial step
4.

Manually connect to eduroam

Select eduroam -> enter your linkblue username (include @uky.edu) and password. Ensure to check "Remember this information" in the box.

Tutorial step
5.

Trust the Certificate

If you are prompted with a verification screen, click continue and enter your Mac password if it asks for authentication.

Tutorial step
6.

You should now be connected

After a few seconds or longer depending on the system, eduroam should show as connected now.

7.

Common Troubleshooting Issues

- Confirm that you are on the right timezone and your clock is set correctly. Incorrect times will cause eduroam authentication to fail.
- The authenticator will not properly tell you if your password is incorrect, so triple check passwords for typos.
- Do not use any certificate for connections, this method is considered outdated, and manual connection is preferred via the tutorial above.
- You can connect to UK-Devices as an alternative network to eduroam, which provides the same connection access, see this site for instructions: https://its.uky.edu/wifihelp/uk-devices

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