Quality Management & Lean Operations

Instructor:
Carol Stephanie Chavez
634
Credits:
3.0
201
Building:
TBD
Room:
TBD
Semester:
Spring 2025
Start Date:
End Date:
Name:
Quality Management & Lean Operations
Requisites:

Prereq: Only students enrolled in either the MS Supply Chain Management or the MS Supply Chain Engineering program are eligible to take this course.

Class Type:
LEC
3:30 pm
4:45 pm
Days:
TR
Note:
This section is synchronous in Canvas and has specific meeting days and times.

This course focuses on the principles, and practices of total quality management (TQM) and lean operations. Topics that are covered include: process focus; continuous improvement; service quality; customer satisfaction; process control and capability; Six-Sigma methodology and tools; economics of quality; and organizational learning.

This course focuses on the principles, and practices of total quality management (TQM) and lean operations. Topics that are covered include: process focus; continuous improvement; service quality; customer satisfaction; process control and capability; Six-Sigma methodology and tools; economics of quality; and organizational learning.

MKT