Quality Management & Lean Operations

Instructor:
Carol Stephanie Chavez
634
Credits:
3.0
001
Building:
Business and Economics Bldg
Room:
Rm.265
Semester:
Spring 2025
Start Date:
End Date:
Name:
Quality Management & Lean Operations
Requisites:

Prereq: Only students enrolled in either the MS Supply Chain Management or the MS Supply Chain Engineering program are eligible to take this course.

Class Type:
LEC
3:30 pm
4:45 pm
Days:
TR

This course focuses on the principles, and practices of total quality management (TQM) and lean operations. Topics that are covered include: process focus; continuous improvement; service quality; customer satisfaction; process control and capability; Six-Sigma methodology and tools; economics of quality; and organizational learning.

This course focuses on the principles, and practices of total quality management (TQM) and lean operations. Topics that are covered include: process focus; continuous improvement; service quality; customer satisfaction; process control and capability; Six-Sigma methodology and tools; economics of quality; and organizational learning.

MKT