This course is designed to provide students with an overview of Toyota's Quality Assurance program and teach fundamental quality tools. This skill-set is critical to help achieve operational excellence through effective systematic problem-solving. This course follows Kaoru Ishikawa's Guide to Quality Control to teach the basic quality tools including histograms, graphs, check sheets, Pareto graphs, scatter diagrams, cause and effect, frequency diagrams, and control charts. Students will develop a basic understanding and competency by manually applying each tool multiple times.

This course is designed to provide students with an overview of Toyota's Quality Assurance program and teach fundamental quality tools. This skill-set is critical to help achieve operational excellence through effective systematic problem-solving. This course follows Kaoru Ishikawa's Guide to Quality Control to teach the basic quality tools including histograms, graphs, check sheets, Pareto graphs, scatter diagrams, cause and effect, frequency diagrams, and control charts. Students will develop a basic understanding and competency by manually applying each tool multiple times.