This course investigates how business firms use computing systems to facilitate effective and efficient business processes' thereby improving individual and organizational productivity and competitiveness. The course is geared toward nontechnical professionals who seek an overall understanding of how firms design and deploy computer-based solutions to organizational problems. Using cases and hands-on exercises as pedagogical tools, the course furnishes a business applications-oriented view of various computing technologies, such as communication networks, databases, decision support systems, and enterprise systems. The course also addresses ethical and global management issues arising from the worldwide deployment and use of such systems by modern, global business firms.