Functional Team Lead - Alaa El Mediouri
Our mission is to provide the best computer support service to the College of Arts and Sciences.
We handle the following tasks.
- Perform hardware installations on office desktops
- Troubleshoot software and hardware problems
- Replace office desktops and monitors as they are purchased for individuals
- Address other problems with laptops, smartphones, etc. as requested
- Perform hardware/software installations
- Supporting various Applications
- Monitoring and responding to support requests quickly and effectively via chat, phone, email and in-person
- Troubleshoot, diagnose, and resolve technical hardware and/or software problems on faculty, staff and graduate students computers
- Analyze and identify technical support trends and devise preventative solutions
- Train users on use of hardware/software
- Address other problems with laptops, smartphones, etc. as requested
- Management of College Technology Inventory in cooperation with the Space and Facilities Team
- Receiving, tagging, configuring, and distributing new desktops, laptops, monitors, and tablets
- Tracking changes in equipment locations/owners in an inventory database
- Removing and cataloging items for surplus, taking steps to destroy sensitive data (either through physical shredding or multi-pass deletion)
- Technology Purchasing Assistance
- Maintain website “catalog” of A&S recommended quotes that can be submitted directly to the A&S business center for purchase
- Create custom quotes as requested when faculty have needs outside our list of standards
- Consult on departmental purchases for specific teaching or research needs